SDP: Enterprise UC & Teams Roundtable, London

One organisation asking
is a support ticket.
Thirty asking together
is a priority.

Help enterprises learn from each other and turn common problems into one voice.

Enterprise technology users only. No vendors, resellers, MSPs or consultancies.

Sound familiar?

What people
told us they wanted.

We asked the community what makes an event worth a day away from work. These are the answers that shaped Layer10:SDP.

“I already know where to find vendors. I want to hear how organisations like mine are actually doing it.”
“Talking through real problems with people facing the same ones, or who have already solved them, is a day well spent.”
“Workshops and roundtables. The things that are hard to do on a Teams call.”

That is SDP: fifteen enterprise peers to a workshop, on problems you chose, with no supplier at the table.

What you leave with

L10 / 01

Peers who run what you run

Fifteen people per workshop, every one of them from an organisation that uses this technology rather than sells it. The comparison is like for like.

L10 / 02

A route back to the people who build it

Where a platform limitation is holding several organisations up, it is summarised without names and put to the vendor and the wider ecosystem for consideration. That can come back as clearer documentation, more honest positioning, or a feature that did not exist before.

L10 / 03

The topic you put forward

Workshop subjects are submitted by the community before the day. Send yours in and it can be one of the four on the agenda.

Is this one for you?

Come to an SDP if…

You want to know how similar organisations are handling this, in their own words.
You have a question worth putting to fifteen peers rather than to a supplier.
You would rather your requirements reached the market as a shared position than as one more support ticket.

Submitted by the community before the day

Workshop topics

The analogue lines nobody owns: lifts, alarm panels, door entry, and a 2027 deadline.
Emergency calling and caller location, now that nobody has a fixed desk.
The call quality dashboard says the calls are fine. The users say they are not.
Three platforms from two acquisitions, and no mandate from the business to pick one.
Add-on licensing that was affordable for a pilot and is not across the estate.
Being handed a deflection target when the number that matters is resolution.
What our call recordings are worth to the analytics vendor, and what the contract permits.
Submit a topic →

Wrong format? Try this one

Layer10:SYNC_

Share Your Network & Connect.

If your company sells, resells or implements technology for a living, SDP is not open to you. SYNC is the format built for the delivery side.

Explore SYNC →

What you get for an afternoon

Four workshops. Sixty peers.
Nobody selling anything.

Fifteen people to a workshop, every one of them running this technology rather than selling it. You choose the subjects, independent facilitators keep them moving, and every workshop reports back to the whole group before the networking starts.

Register your interest

60

Enterprise peers in the building

4

Workshops running at once

15

People per workshop, maximum

0

Vendors, resellers or MSPs

The format

A roundtable, not a conference

Nothing to sit passively through. Every workshop is a conversation you are part of, with an independent facilitator keeping it honest and moving.

The afternoon

Starts at work, ends at the bar

It runs from the afternoon into the evening, so the networking is the second half of the event rather than something you leave early to avoid.

The guest list

Enterprise users only

Verified at registration and capped at two tickets per organisation, so sixty seats hold thirty-odd companies rather than six.

The practical bit

Where: Central London, at a venue with character and an activity to match
When: 3:00pm to 8:00pm, twice a year
Size: Sixty people, in four workshops of fifteen
Who: Enterprise technology users only, verified at registration
Ticket: £100 per attendee, maximum two per enterprise
Topics: Submitted by the enterprise community ahead of the event

From submission to outcome

You set the agenda.
Nobody buys it.

Four workshops run at each SDP, on subjects the enterprises attending put forward. This is the route from a line in a form to something the rest of the industry hears.

01
Submit a topicMembers put forward the challenge they want fifteen peers working on. A line or two is enough to start with.
02
CurationLayer10 groups the overlapping submissions and tests which four have the most demand behind them.
03
Independent facilitationEach workshop gets a third-party facilitator, briefed on the subject beforehand. Not Layer10, and not a participant with a position to protect.
04
Two sittingsWorkshops run either side of the break, so the discussion has time to get past the introductions and into the detail.
05
ConclusionsEvery workshop reports back at the wrap-up, so you hear the other three as well as your own.
06
The common groundWhere several organisations want the same thing, that becomes a shared position rather than six separate requests.
07
Back into the ecosystemWhere the blocker sits in somebody's product, the summary goes to them with no names on it. Thirty enterprises describing the same limitation reads rather differently from one more support ticket.

Where it happens

Not another soulless
meeting venue.

SDP is held somewhere with character and something to do. The workshops are the reason to come. The activity alongside them is how sixty strangers end the day as people who know each other.

Just a few examples

Hands chopping vegetables round a shared board

Cooking classes

Cook together under a chef's eye, then sit down to what you made. It is hard to stay formal with flour on your sleeve.

Cocktail making

Learn to mix a proper drink from somebody who does it for a living, and talk shop while you shake.

Two people tasting beer beside brewing tanks

Brew your own beer

Brew a batch alongside a craft brewer, and compare notes on platforms while it bubbles.

A table of terrariums being built at a workshop

Bonsai and terrarium workshops

Calm and hands-on. Busy hands make for easier conversation, and you take what you made home with you.

A typical afternoon

3:00pm to 8:00pm.
Carriages at eight.

The running order varies with what the submitted topics need. This is the usual shape of the afternoon.

3:00pm: Arrival reception
3:15pm: Introductions and welcome
3:20pm: Workshops begin. Up to four run at once, fifteen people each, every one with its own topic and its own independent facilitator
4:20pm: Break
4:50pm: Workshops continue
5:50pm: Conclusions and wrap-up
6:00pm: Networking
8:00pm: Carriages

Our side of it

What will not
happen to you.

The guest list is the format. An enterprise roundtable stops being candid the moment somebody in it has something to sell, so this one is checked at registration rather than hoped for on the day.

Read the participation principles →

Who is let in, and why

Enterprise technology users only. Checked at registration. Vendors, resellers, managed service providers and partner consultancies are not admitted, whatever the job title on the form says.
Two tickets per enterprise. You came to hear from people who do not work where you work. A cap is the only thing that guarantees thirty different employers in the building rather than a handful of large ones filling it.
Independent facilitators. Every workshop is run by a third party with no stake in the conclusion.
Community topics. The four subjects come from members beforehand. No workshop is for sale.
No company names leave the building. What you pay, what you run and what failed gets repeated afterwards as something enterprises are dealing with, never as something yours is.
No supplier briefings. The two hours afterwards are peers talking to peers, not a trade stand with drinks.

Layer10:SDP_

Compare notes.
Speak as one.

Share. Discuss. Progress.

Twice a year, sixty enterprise technologists in central London. Register your interest and send in the topic you want on the agenda.

Put SDP forward Compare the formats

Register your interest and we will let you know when the next London date is confirmed.

Ticket

£100per attendee

Your £100 covers

Venue hire
Drinks and refreshments
Facilitator hire
Networking activities

Maximum two tickets per enterprise. Registering your interest costs nothing and commits you to nothing. Layer10 takes no margin on a ticket.

Before you register

Questions people
actually ask.

If something is not answered here, ask before you register rather than after.

I work for a vendor or a reseller. Can I come anyway?

No, and it is checked at registration rather than on the door. SDP only works if everybody in a workshop runs this technology rather than sells it. SYNC is the format built for the delivery side, and it is a better afternoon for you than sitting quietly in this one.

Do I have to present anything?

No. There are no slides, no stage and nothing to prepare. A workshop is fifteen people talking, with an independent facilitator keeping it moving. You can listen all afternoon if you would rather.

Who chooses the four topics?

You do, collectively. Members submit subjects beforehand, Layer10 groups the overlapping ones, and the four with the most demand behind them go on the agenda. No subject can be bought.

What stops this turning into a sales event?

The guest list and the facilitators. No vendors, resellers, managed service providers or partner consultancies are admitted, every workshop is run by a third party with no stake in the conclusion, and Layer10 does not sell or share contact lists. Nobody is going to ring you afterwards about a renewal.

How candid can I actually be?

Candid enough to be useful. What you pay, what you run and what failed gets repeated afterwards as something enterprises are dealing with, never as something your organisation is. If a point needs to go no further than the workshop, say so and it does not.

Can I bring my team?

One colleague. Tickets are capped at two per enterprise so that sixty seats hold thirty different employers rather than a handful of large ones. If more of your team want to come, the next one is six months later.

I am not based in London. Is it worth the journey?

That is your call, and you should make it with the facts: central London, twice a year, 3:00pm to 8:00pm, so it is a day out rather than an overnight. If enough interest comes from one other city, that is how a second location gets added.

What kind of venue is it?

Not a hotel conference suite. SDP is held somewhere with character that also runs something to do, such as a cooking class, cocktail making, brewing or a bonsai or terrarium workshop, alongside the workshops themselves.

When is the next one?

No date is announced yet. Registering your interest is how you hear first, and it costs nothing.

Elsewhere in the series

Informal roundtables

Layer10:RTP_

Real Talk. Real People.

Relaxed roundtable conversations for people working in UC, contact centre and AI. A private table at a venue with something to do, a set menu and up to twenty people who do the same job, in London and Liverpool, with separate groups for enterprise teams and partners.

Explore RTP →

Community-led talks

Layer10:SIP_

Share Ideas & Perspectives.

A community-led afternoon of short talks, live demos and honest lessons across UC, voice, contact centre, AI and CPaaS. Up to a hundred people, subjects chosen by members, and drinks to finish.

A free evening meetup for people working across UC, voice, contact centre, AI and CPaaS. Two short talks the community voted for, then drinks and conversation until nine.

Explore MOS →

Annual cross-industry exchange

Layer10:ICE_

Industry Connections Exchange.

Once a year, every March, before budgets and roadmaps are set. One big industry question, broken into solvable parts by enterprise practitioners, partners, vendors and independent specialists, then written up as a report.

Explore ICE →

Channel event