100
Introductory
No ‘What is UC?’, no ‘Introduction to SIP’ and no platform overviews.
Unified communications conference & exhibitionPACKETLOSS_ The flagship conference and exhibition
Lose the noise. Find your people.
The independent unified communications conference. Two days, every two years. Every platform, from Microsoft Teams, Zoom and Webex to the contact centre: voice, UC, contact centre and CX, voice AI and CPaaS, under one roof and independent of any vendor.
Next edition 2028 · No Level 100 sessions · No platform bias
2
Days
60+
Sessions planned
50+
Exhibitors planned
2028
Next edition, date to be confirmed
Two days.
Every platform.
No beginner content.
Whether you run Microsoft Teams, Zoom, Google Workspace, Cisco, RingCentral, Genesys, NICE, Five9, Amazon Connect or a mix of them, PACKETLOSS is two days to learn, compare approaches and meet people across the usual ecosystem boundaries.
You leave with practical knowledge, new perspectives and real industry connections. Not introductory slides, and not a run of sales pitches.
Every platform
Whatever you run,
it is on the agenda.
PACKETLOSS is independent of every vendor. These are the kinds of platforms the programme covers: not sponsors, not endorsements and not a list of who is allowed in.
-
UC &
collaboration -
Enterprise
voice -
Meetings &
CCaaS -
Conversational
AI -
CPaaS &
infrastructure
At a glance
- Duration
- Two days, 8:00am to 5:00pm each day, with SIPFACED on one evening
- How often
- Every two years
- Sessions
- 60+ planned, across nine rooms running at once
- Exhibitors
- 50+ planned, in four zones
- Content levels
- 200, 300 and 400 only
- Platforms
- Independent and multi-vendor
- Formats
- Presentations, panels, roundtables and Ask the Audience
- Community input
- Nominations, voting and open discussion
- Next edition
- 2028, exact date to be confirmed
- Venue
- To be announced
The technology
Five disciplines.
Four zones.
The programme covers five technical disciplines. The exhibition is laid out in four zones, with CPaaS running through all of them.
Voice
Cloud voice, PSTN connectivity, fixed-mobile convergence, business messaging, compliance recording and voice analytics. Explore →
CC & CX
CCaaS, omnichannel engagement, routing, analytics, workforce optimisation and customer experience. Explore →
Voice AI
Customer voice and video agents, conversation intelligence, real-time coaching and live translation. Explore →
UC
Collaboration platforms, meetings, devices, rooms, integrations and administration. Explore →
CPaaS and programmable communications
Runs through all four: communications APIs, WebRTC, messaging, programmable voice and integration. A major part of the programme, with its exhibitors in whichever zone fits them best. Explore →
Content policy
No Level 100.
Not one session.
Every session is 200, 300 or 400. Sessions for senior decision makers are welcome when they have substance behind them. The requirement is depth, not jargon for its own sake.
200
Practitioner
Implementation experience, configuration, migration strategy, operational challenges and lessons learned.
300
Advanced
Deep architecture, troubleshooting, integrations, performance and security.
400
Specialist
Highly specialised engineering, complex deployments, emerging architectures and research.
How you learn
Not sixty slide decks.
Four ways in.
L10 / 01
40 min
Technical presentations
Practitioner-led: architecture, demonstrations, troubleshooting, integrations and real deployments.
L10 / 02
40 min
Industry panels
Moderated, with competing platforms and genuinely different opinions on the same stage.
L10 / 03
15 people
Roundtables
Small facilitated discussions on subjects members nominate. Everyone contributes.
L10 / 04
Signature
Ask the Audience
Attendees share deployment experience, vote on industry questions and challenge the experts. The audience is the content.
Why one event for all of it
Look beyond the
platform you know.
These disciplines are more connected every year, but the people in them still mostly go to separate events. PACKETLOSS puts them in the same building.
A SIP engineer
In an advanced voice AI session
Where the agents you will be asked to connect are heading, at the depth you are used to.
A contact centre architect
Learning UC interoperability
How the collaboration platform next door really connects to yours, and where it does not.
A Microsoft specialist
Hearing from Zoom, Google and Cisco
What other platforms got right, from the people who run them every day.
Each day
Two days.
8:00am to 5:00pm.
Each day runs the same shape: nine rooms side by side through seven session blocks, with protected exhibition breaks so nobody has to choose between a session and the expo. SIPFACED takes over one evening.
- 8:00am60 min
- Registration, breakfast and exhibition
- 9:00am40 min
- Session block 1Nine rooms at once: presentations, panels, roundtables and Ask the Audience.
- 9:50am40 min
- Session block 2
- 10:30am30 min
- Exhibition and refreshments
- 11:00am40 min
- Session block 3
- 11:50am40 min
- Session block 4
- 12:30pm60 min
- Lunch and exhibition
- 1:30pm40 min
- Session block 5
- 2:20pm40 min
- Session block 6
- 3:00pm30 min
- Exhibition and refreshments
- 3:30pm40 min
- Session block 7
- 4:10pm50 min
- Exhibition, networking and close
- 5:00pm
- Close of dayOn the SIPFACED evening, the after-party starts here.
The exhibition
PACKETLOSS EXPO_
Explore the technology. Meet the people building it.
Four zones rather than one hall of unrelated stands, with live demonstration areas where you can compare voice AI agents or meeting room systems side by side. A reason to spend time in the exhibition beyond collecting giveaways.
- Voice zoneCloud voice · Mobile · Messaging · Recording · Analytics
- CC & CX zoneCCaaS · CX · Omnichannel
- Voice AI zoneVoice and video agents · Coaching · Translation
- UC zoneMeetings · Calling · Collaboration
Sound familiar?
What people
told us they wanted.
We asked the community what makes an event worth a day away from work. These are the answers that shaped PACKETLOSS.
“Exhibition halls still matter. I want to see the hardware and talk to the people who make it.”
“Keep voice, collaboration and contact centre at the core. AI belongs in all three, not instead of them.”
“Bring the whole community together now and then, and make it worth travelling for.”
PACKETLOSS is that gathering, every two years.
Who it is for
The whole ecosystem.
Two days.
Enterprise teams and the organisations supporting them, with no artificial line between one platform’s people and another’s.
| Who | Why it is worth the trip |
|---|---|
| Enterprise UC and IT | Deep technical knowledge across several platforms, not just one |
| Voice engineers and architects | Real architectures, interoperability and troubleshooting |
| Contact centre and CX professionals | CCaaS, customer journeys, automation and platform strategy |
| AI and CPaaS specialists | Practical integrations, intelligent agents and programmable communications |
| Partners and MSPs | Technical education, industry intelligence and relationships |
| Vendors and product teams | Direct technical feedback from the whole ecosystem |
From community to conference
Two years of Layer10,
in two days.
Members shape the programme, and whatever it leaves unresolved goes back into the smaller formats until the next one.
- 01NominateMembers propose technical sessions, debates, industry questions and speakers.
- 02ShapeCommunity feedback and voting help the programme committee find the subjects worth a slot.
- 03ChallengePanels, roundtables and Ask the Audience sessions test the ideas on the day.
- 04ContinueWhatever is left unresolved becomes a future SDP, RTP, SIP, MOS or ICE.
Independence
How the programme
stays honest.
Exhibitors and sponsors pay for the event. They do not pick the content, and the difference is published rather than implied.
The programme rules
No Level 100. Every session is 200, 300 or 400. Depth is the test, not jargon.
No platform bias. Microsoft, Zoom, Google, Cisco and the rest are on equal terms, and cross-platform interoperability is a theme in its own right.
Sponsors cannot buy the programme. They can submit content like anyone else. Places in the independent technical programme are not for sale.
The committee has the final word. A programme committee keeps editorial control, applies the content rules and keeps the balance.
Members shape the agenda. Sessions, debates, questions and speakers are nominated and voted on by the community.
Substance for every audience. Sessions for senior decision makers are welcome, as long as they have real depth behind them.
When the sessions end
SIPFACED
After the packets drop, the music starts.
The official PACKETLOSS after-party, from 5:00pm on one evening of the event. Music, drinks, food and conversation, with the whole communications ecosystem in one place and no presentations or agenda.
Not a second conference, and not mandatory. Attendance is a choice; hospitality and responsible-drinking planning are not.
For PACKETLOSS attendees, speakers and exhibitors.
Before you register
Questions people
actually ask.
If something is not answered here, ask us.
When and where is it?
The next PACKETLOSS is in 2028. The exact date and the venue are still to be confirmed. Register your interest and you will hear first.
How often does it run?
Every two years. In between, the six smaller formats keep the network going, and what they surface feeds the next PACKETLOSS programme.
Why no Level 100 sessions?
Because everybody there already knows what UC is. An hour on the basics is an hour taken from somebody who came for the detail.
Is it a Microsoft event, or anyone else's?
No. PACKETLOSS is independent of every vendor. Whatever you run, or whatever mix of platforms you run, it is built for comparing approaches across them.
Is it all about AI?
No. Voice, collaboration and the contact centre stay at the core. AI is covered where it changes how those are run, through real deployments rather than predictions.
Is it only for engineers?
No. Sessions for senior decision makers are welcome when they have substance. The commercial, architectural and operational cost of moving from one CCaaS platform to another is worth a slot without a single configuration screen.
How many sessions can I get to?
Up to seven a day, fourteen across the two days, with protected exhibition breaks so you do not have to choose between a session and the expo.
Can sponsors buy a speaking slot?
No. Sponsors can submit content like anybody else, and the programme committee decides on the same terms.
Can I propose a session?
Yes. Nominate a session, a debate, an industry question or a speaker. The community helps shape the programme and the committee builds it.
Do I have to go to SIPFACED?
No. It is the official after-party and plenty of the best conversations end up there, but it is entirely your choice.
PACKETLOSS_
Lose the noise.
Find your people.
Find your people.
Two days. Every platform. No beginner content.
Register your interest, put a session forward, or ask about exhibiting.
The next PACKETLOSS is in 2028. The date, venue and pricing are announced once confirmed, and the earlier you register, the earlier you hear.
Between flagships
The years in between.
PACKETLOSS is the gathering. The protocol series is the habit: six smaller formats that keep the network useful in the two years between.